Frequently Asked Questions

 

Q: How do I download,  install and run the program?
A: There are two steps to installing the software on your computer: 1) downloading, and 2) installing. If you have already downloaded, you start the installation procedure by double clicking on the download file (if it's on your desktop), or by pressing the Windows Start button, picking the Run menu item, and typing in the name of the folder and download file (press Browse if you forget the file name and the folder where you placed it). The installation process will install the software onto your computer and will create an entry in the Windows Start Programs list.

There are three steps to installing and running any of our software products
or trial versions on your computer:

1) Download.  Downloading transfers the software from our web site (or an online store) to your computer.  The process is slightly different for purchases vs trial versions and varies slightly from store to store, but the end result is the same:  you will have a "download file" saved to a location on your computer.  The most important step in the download process is choosing a location where the download file will be placed.  You will be prompted to save the file and will need to choose a location.  We recommend that you save the file to your Windows desktop, but you can put it in any
folder on your computer if you wish.  When the download process is complete (it can take a long time for larger files) you should see a new icon on your desktop (or in the folder where you saved the download file).  This icon is
the "download file".  The download file is your copy of the software -- treat it like you would treat a software CD and store it to a safe place. If you have a Zip drive, Jaz drive, CD-R drive, or other large capacity storage method, you should copy the download file to a diskette or CD-R in case you need to re-install the software at some future time.

2) Install.  You start the installation procedure by double clicking on the download file.  If you can't find the download file, you might need to repeat step 1 (and remember where you put the file when it asks for a save
location).  The installation process will start by extracting some files to a temporary location and will then automatically run the "setup program". Follow the directions on the screen as the setup program runs and make sure
the setup is completed without displaying any errors.  Once the setup program has completed, your software is properly installed to your computer. You no longer need the download file on your computer (but you should make
sure you have a copy of it in case you need to re-install in the future).

3) To run the software just press the Windows Start button and pick Programs.  You'll see an entry for the program file or look under 21st Century Publishing or the name of the program you installed under the start menu.  Click on the menu item for the software and it will start running.  If you would rather have an icon on your desktop to run the software, don't just click the menu item.  Instead click and hold the mouse button down and drag it to your Windows desktop.  This will put a new icon on your desktop and you can double click that icon to start the software.

Q: Is there a manual?
A: No. All program instructions are in the Help information. Run the program and select the Help menu item.

Q: I downloaded the software. Where is my CD?
A: When you purchase a downloadable program, there is no CD. The file that you downloaded is your only copy of the software. You should save the download file in case you need to re-install the software at a future time. However, if you should ever loose the download file, never fear! 21st Software will always supply a new file at no charge at any time in the future. Just contact us support@21stcenturygames.com   and let us know you need a new copy of your software.  If you want to order a CD click here.

Q: I'm interested in purchasing. Do you have a trial version?
A: Yes. For most of our software you can find a trial version at our web site: www.21stCenturygames.com. The trial versions limit the amount of time you can use the program, but are otherwise full working software.

Q: I have a trial version. Can I extend the time?
A: Sorry! The trial versions can not be extended. All of our programs include a 30 day 100% satisfied  guarantee.

Q: I would like to order software as a gift. Do you have CDs?
A: Some of our products are available on CD from the product page. If a CD is not available on the product page BuyOnet, will create and ship a CD-ROM of any of our products for a small fee click here.

Q: Are zip files created by 21st Century EasyZip compatible with WinZip?
A: Yes, absolutely. Any file you create with EasyZip can be opened in WinZip and vice-versa.

Q: My computer has crashed and I don't have back-ups of downloaded software.
What can I do?
A: You can redownload free for up to 30 days after your purchase. After 30 days Digital River (company running our estore) charges a fee of $2.99

To redownload go to
http://support.digitalriver.com

1. click the white magnifying glass.
2. enter your order # & password , then click find.
Ignore the pop-up box
3. right click on the 'begin HTTP download' button.
4. choose 'save target as' if using Internet Explorer or 'save link as' if
using Netscape. Make sure to write down where the file is saving to in
case it does not auto install.
If you purchased from another store e-mail us support@21stsoftware.com

Q: How do I get a refund?
A: If you purchased from our web site or through Digital River for refund click here
on next WebPage click on "For other issues, please contact us.",
next WebPage, click Yes, I have attempted or placed an order.
next WebPage, click Yes, I have downloaded or received the shipment of the product.
next WebPage, click No, I need help with a refund or other order specific problems.

If you purchased from another store you must contact the store you purchased from. E-mail us support@21stcenturygames.com if you have a problem.

Q: I download the file but can't find the file on my computer?
A: Repeat the downloading procedure, at the screen were you select were to save the file, the file name is listed.
Continuing search. Click on the start button (lower left hand corner of screen) go to find, go to files and folders. In the Named box type in file name. Clicking on the file will install the program.

Q: I do not have a credit card, can I still purchase a product?
A: Yes. You can use a debt card click here for more information.
Or send a money orders. Make the money order (in US dollars) out to 21st Software Corp. Send the money order to P.O. Box 262207, San Diego, CA 92196.
Include the following:
1. The product you are interested in purchasing
2. Your name, address and e-mail address
3. If you want a CD add $6.95 for shipping. We do not ship CD to California or Washington state.

Q: The cards in the program are all white. What is wrong?
A: You may have a memory problem. Try restarting your computer.
To check memory in use, open windows explorer (not internet
explorer), click on help (on tool bar), go to about windows, system resources is your available memory.

Q. How do I remove the program from my computer?
Click on the start button (lower left corner) scroll to settings, then control panel. Click on add/remove programs, in the next window click on the title you want to remove then click on the add/remove button. This will remove the program from your computer.

Q. I'm having a problem downloading.
A. If you tried to download but it took so long you canceled. Please revisit the web site and try downloading again. Most likely there was heavy Internet traffic when you tried to download.

The following maybe be causing your problem downloading software:
Firewall - These are designed to stop downloads from non-approved sites.

Anti Virus Programs - These will try to stop or scan a download. It may
cause the download to be corrupt or damaged.

Download Monitors - Programs such as GoZilla! and NetZip
may block or stop downloads.

Reset your screen saver to not active until the download is completed.

Close all open e-mail programs.

Do not surf the internet until download complete.

Finally, try using an alternate browser. Not all browsers are fully
compatible with all servers. If you continue to encounter difficulties,
please let us know and we will assist further.

Q. Webpage problem
A. If you are having a problem with a webpage try the following.

Internet Explorer:  Open Explorer program, not internet explorer. Go to C:\WINDOWS\Temporary Internet Files\Content.IE5 click on the folder. Delete all the files.

Netscape: Open Explorer program, not internet explorer. Go to C:\Program Files\Netscape\Users\ click on the folder under Users, then open Cache folder. Delete all the files except fat.db.

Holding down the shift key press the reload button on your browser.

frequently asked questions